Career Opportunities at YFAC

Job Summary

The YFAC Office Manager is a detail-oriented, organized, and motivated individual who provides high-level administrative support to the Director of YFAC and manages the general administration of the YFAC office.  The primary duties of the Office Manager include the exercise of discretion and independent judgment with respect to matters of significance involving YFAC.

Essential Job Responsibilities

• Competently serves as key liaison between YFAC Director and key internal and external partners, clients, institutions, and other stakeholders, providing excellent customer service.
• Capably manages YFAC calendars, including planning meetings, coordinating recurring check-ins, and communicating with multiple parties to schedule events.
• Effectively manages internal communication and prioritization, including managing action items and tasks, and respectfully holding key players accountable to priorities.
• Adeptly provides high level operational and administrative support to YFAC Director.
• Responsively provides support to all staff for client intake, forensic interviews, SANE exams, and mental health sessions.
• Regularly coordinates on-call staff schedules.
• Knowledgeably serves as primary data manager for management client database.
• Accurately compiles statistics and reports for grant reporting on monthly, quarterly, and yearly basis.
• Capably assists in the management of grant budgets.
• Proficiently serves as the Multi-Disciplinary Team Case Review Coordinator, which includes:
  • Tracking all cases referred to YFAC;
  • Coordinating with YFAC Director and Advocate Supervisor to determine which cases are appropriate for review;
  • Creating and sending invitations for bi-weekly case review meetings; and,
  • Coordinating with law enforcement, DCS, and County Attorney to ensure all needed information is gathered and ready for presentation at case reviews.
• Consistently adheres to PCA Az and YFAC policies and procedures.
• Accurately completes expense reports, reimbursements, and travel arrangements for individuals and groups.
• Regularly assists with new hire paperwork.
• Effectively supports the stewardship of donors, including maintaining a current database of YFAC donors using the Neon platform, and assisting in the planning of fundraising initiatives.
• Consistently maintains general office functions, including office supply inventory and ordering.
• Adeptly oversees office storage and file maintenance, including coordination of secure storage of confidential materials.
• Capably supports YFAC’s technology needs, acting as a liaison between staff and the tech consultant.
• Consistently manages processes to ensure that the office is neat, organized, and efficient.
• Regularly coordinates building, facility, and grounds repairs and maintenance.
• Consistently maintains staff and client confidentiality.
• Supportively assists with answering phones and additional general office tasks as needed.
• Occasionally travels to view potential event sites, to attend training, or for other purposes.
• Continuously exhibits work behaviors consistent with PCA Az’s core values and maintains a respectful and accepting approach towards others.
• Cooperatively, courteously, and helpfully works with coworkers, management, and others.
• Other duties as assigned.

Minimum Education and Experience Qualifications

• At least four years of executive-level administrative experience is required. A bachelor’s degree and four years of executive-level administrative experience is preferred.
• Must have a current Level 1 Fingerprint Clearance Card (or obtain one within 30 days of hire), and complete and sign a Central Registry DCS-1083A form.
• Proficiency with Microsoft Office products, computer skills, and operation of standard office equipment is required.
• Prior experience managing budgets is required.
• Must be highly organized, attentive to detail, able to multi-task, appropriately prioritize work, and proactively and independently complete projects in a timely manner with limited supervision.
• Excellent written and verbal communication skills are required.
• Must demonstrate a commitment to the mission of PCA Az and YFAC.
• Experience in social services and working with a wide variety of individuals from various professional sectors and communities is preferred.
• Excellent web and technology skills and comfort troubleshooting technology issues is preferred.
• Experience in grant writing or reporting is preferred.

Physical Requirements and Work Environment

• Approximately 80% of worktime is spent at a desk in the YFAC office using a computer and telephone; the remainder of the time is spent moving about the office to complete duties.
• Must be able to ambulate around the office, company grounds, etc. either on foot or with an assistive device.
• Offices are temperature-controlled environments.
• Must be able to effectively communicate orally and in writing with others in-person, by phone and through electronic devices.
• Duties include lifting items that typically do not weigh more than 10 pounds.

Reports to:  Director, Yavapai Family Advocacy Center

Status:  Full time, Salaried Exempt

Salary Range:  $46,000 – $50,000 annually, with benefits

Supervisory Responsibility:  No

Job Summary

The YFAC Intake employee provides weeknight and/or weekend on-call response to victims of domestic violence, sexual assault, child abuse, and other interpersonal crimes.  Intake also assists law enforcement and Department of Child Safety professionals when the resources offered by YFAC are needed.  

Essential Job Responsibilities

• When on-call, always adhere to the PCA Az On-Call Policy, which includes reporting to the YFAC facility within 45 minutes of being called, and being alcohol-free.
• Reliably opens the YFAC facility after receiving a call to do so.
• Timely contacts the necessary agencies and professionals according to YFAC protocol.
• Accurately and compassionately gathers and records information from the victim and professionals.
• Professionally maintains an environment where the victim feels safe and further trauma is minimized.
• Proficiently coordinates activities to best serve the needs of the victim and professionals.
• Continuously exhibits work behaviors consistent with PCA Az’s core values and maintains a respectful and accepting approach towards others.
• Cooperatively, courteously, and helpfully works with coworkers, management, and others.
• Other duties as assigned.

Minimum Education and Experience Qualifications

• Must have a current Level 1 Fingerprint Clearance Card (or obtain one within 30 days of hire), and complete and sign a Central Registry DCS-1083A form.
• Training or experience working with a wide variety of individuals from various communities with distinct cultural needs is required, which includes the physically or mentally disabled, those with addictions, and homeless individuals.
• A working knowledge of the Yavapai County court system, law enforcement procedures, area social service system, and victim’s rights, is highly preferred.
• Must demonstrate a commitment to the mission of PCA Az and YFAC.
• Proficiency with Microsoft Office products, computer skills, and operation of standard office equipment is required.
• Excellent written and oral communication skills are required.

Physical Requirements and Work Environment

• Approximately 80% of worktime is spent at a desk in the YFAC office using a computer and telephone; the remainder of the time is spent moving about the office to complete duties.
• Must be able to ambulate around the office, court room, etc. either on foot or with an assistive device.
• Offices are temperature-controlled environments.
• Must be able to effectively communicate orally and in writing with others in-person, by phone and through electronic devices.
• Duties include lifting items that typically do not weigh more than 10 pounds.
• Must be able to work flexible hours which include weeknights and/or weekends.

Reports to:  YFAC On-Call Supervisor/Coordinator

Status:  Part-time, hours vary

Salary Range:  Hourly stipend while on-call, $25/hour while working at the facility.

Supervisory Responsibility:  No